If you are looking for a new office phone system, then the first thing you should do is, of course, establish your fundamental requirements. Then choose a virtual PBX provider that has the ability to bring out solution to your needs. Evaluation to their capacity in brandishing and understanding your communication needs should always take the biggest part in your decision making.
After doing so, learn more about the common terms used in the world of telephone technologies. This can help you land a very powerful and competent telephone system that can atone to your requirements.
Here are few of the basic terms used in Virtual PBX system.
Auto Attendant service- This will be the service first heard by your callers. It has the capabilities to route incoming calls to the extension and department intended for the call. It will help your callers to easily navigate into your office phone system.
Dial by name directory- This service works together with your auto attendant. It will ask your callers to state the name or the department they are looking for. The directory will then connect calls to the extension where the name of the person or department is located.
Voicemail Service- This setting can be included in your pre-set answering rule. Incoming calls that are not instantly answered after certain number of rings will be directed to your voicemail box. With this service you can accept or reject calls.
Music on hold- This will give your callers the good and soothing ambiance when they are put on hold for a few minutes or a long time. With this, music, the company jingle or promo messages can be played as the background. It is very effective in providing your callers the perception of not waiting too long during on hold mode.
Call management system – This is a virtual PBX system with ability to organize and control your communication line using some desktop application. This one promotes a more unified messaging and communication service.
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